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August 30, 2024 by 1996-O Executive

Premier encourages Yukoners to file CRTC complaints over phone service disruptions

Source: https://www.cbc.ca/news

Tessa Vikander · CBC News · Posted: Aug 22, 2024 8:05 PM EDT

Frustration in the Yukon over Bell Mobility’s service is continuing to build, and the premier’s office is encouraging residents to file complaints with the CRTC and ask their phone companies for a one-month credit.

For months, residents have complained of frequently dropped calls, intermittent service and spotty coverage, which has affected individuals, businesses and even front-line workers — such as wildfire fighters and nurses — while they’re on the job.

The issue even prompted the premier to send complaint letters on behalf of all residents.

The premier has also pushed back over what he says has been the company’s inability to properly handle complaints and compensate its customers. Bell owns the majority of Yukon’s cell towers.

“I have heard from wildland firefighter personnel who have had challenges even being able to speak to a Bell technician because the service continued to cut out throughout the call,” reads a complaint letter from Premier Ranj Pillai, to Bell.

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