Telecom carriers say new technology needs more time to fight fraud calls effectively

Telecom companies say technology they are mandated to use in their networks by the federal government will have little impact in alerting consumers to suspicious calls.

Despite facing a September deadline to include new authentication and verification tools in their networks, Jonathan Daniels, vice president of regulatory law for Bell Canada, said there’s “no rush” to implement them because few customers would actually stand to benefit, even if all telcos turned them on tomorrow.

“So we’re going to take time to get it right,” Daniels told the House industry, science and technology committee, which heard from several telecom firms and federal regulators about efforts to combat suspicious or fraudulent calls.

“But we’re all supportive of it, and we’re all turning it on in September,” he said.


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