Telecom battle goes public, with Bell accused of ‘abusive’ behaviour for double-billing 911 services


Bell and other large telephone companies are double-billing Canadians for 911 services and “pocketing tens of millions of dollars per year,” according to a new complaint from Quebecor-owned telecom Videotron.

In a regulatory filing, Videotron alleged Bell is both overcharging for access to its legacy 911 system and also billing for a next-generation 911 system that’s only partially functioning — as it is still at least a year from being fully launched.

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