Source: https://crtc.gc.ca/

Subject: Request for information regarding wholesale FTTP service

Dear Robert Malcolmson and Stephen Schmidt,

Through Telecom Regulatory Policy 2024-180 (the HSA Framework), the Canadian Radio-television and Telecommunications Commission (the Commission) is taking action to increase choice, affordability, and coverage of high-speed Internet services. The Commission is encouraged that many companies, including Bell Canada and TELUS Communications Inc. (Telus), are seeking to use the HSA Framework to expand Internet service competition for the benefit of Canadians. The Commission will continue to ensure that all eligible parties can make use of the HSA framework in order to bring new competitive options to the market.

The Commission has recently learned, however, of instances where companies may be acting contrary to the HSA Decision and associated tariffs. The Telecommunications Act requires Canadian carriers to comply with Commission-approved tariffs at all times. Allegations of tariff violations are serious, and demand appropriate investigation and action.

The Commission needs additional information to substantiate or refute these allegations. For that reason, you are asked to respond to the questions in this letter no later than [31] October 2025 and to provide copies of the responses to this request for information (RFI) to the other party. In addition to responding to these questions, you may file any other information you believe is relevant to the Commission’s consideration of this matter.

Further, you are also asked to file replies, providing comments on responses to this RFI with the Commission, no later than [3] November 2025. We appreciate your prompt attention to this request. Commission staff will be communicating with you over the coming days to set out next steps for possible mediation

 

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