Vetting questions – COVID19

1996-O Executive Message

1996-O Members:

Please keep up to date to ensure YOUR Health and Safety when speaking with customers follow the basics outlined

Do not hesitate to ask customers

Here are the 4 questions asked to each customer:

  • Do they have reasons to believe they or anyone else at the service address has or may be at risk of having COVID-19.
  • Are they displaying symptoms of the virus (fever with cough and/or, difficulty breathing)
  • Have they travelled abroad within the last 14 days? (Do not ask customer what country they travelled to)
  • Have they come into contact with someone who has or may have the virus, or is someone at the service address quarantined at the present time?



In Solidarity,


Lee, Sanjay, Brian, Chris