Bell investments in customer experience drive 26% drop in complaints to CCTS

Mid-year report shows Bell’s share of total complaints continues 4-year declining trend

MONTRÉAL, May 12, 2020 /CNW Telbec/ – Bell today welcomed the release of the mid-year report from the Commission for Complaints for Telecom-television Services (CCTS), which shows a 26% drop in the number of complaints accepted by the CCTS from Bell customers, the best performance among national carriers. Bell was the only major communications provider to see its share of total complaints decline in the report, continuing a trend established over the last 4 annual CCTS reports.

“Bell has made it a strategic imperative to champion customer experience and today’s CCTS results indicate our strategy continues to deliver results,” said Mirko Bibic, President and CEO of BCE Inc. and Bell. “Bell’s investments in our customer experience teams and in technologies like the innovative MyBell self-serve platform are making it easier than ever before for customers to do business with Bell.”

In the CCTS mid-year report, which covers the period from August 1, 2019 to January 31, 2020, the number of complaints from Bell customers accepted by the CCTS dropped 26.3% compared to the year before. At the same time, Bell’s overall share of total complaints dropped by more than 16%.

“Results like these highlight both Bell’s industry-leading investments in network and service quality and our team’s dedication to delivering for our customers – including how well they have kept Canadians connected and informed throughout the COVID-19 crisis,” said Mr. Bibic.

Complaints to the CCTS from across the industry were down 12% overall during the reporting period, due mostly to the decline in the number of Bell customer complaints.

 

https://www.bce.ca/news-and-media/releases/show/Bell-investments-in-customer-experience-drive-26-drop-in-complaints-to-CCTS-1?page=1&month=&year=&perpage=25

Unifor thanks nurses for quality care and support during pandemic

Nurse week

Unifor stands with workers across the country and around the globe in recognizing and celebrating the outstanding contributions of nurses through the release of report highlighting contribution of RPNs and LPNs during National Nursing Week May 11 – 17, 2020.

Nurses across the country need our support and solidarity amid the COVID-19 pandemic. Nurses, along with all health care workers, are on the front line, battling the deadly virus each day. The work of RPNs and LPNs is invaluable to providing care for Canadians at all hours of the day.

Unifor, SEIU and CUPE commissioned an independent, academic research study on the role RPNs within high functioning nurse teams in the acute care sector. “The Role of Nurses in High Functioning Teams in Acute Care Settings” report aims to provide a snapshot of the evolving and critical role of RPNs in hospitals.

This report reveals the need for RPNs in our hospital settings. It shows that the integration of RPNs within a health care team is positive and is even more successful when there is organizational support for this structure.

The report further explains how the RPN role in Ontario has changed and expanded over time – both in their educational requirements and scope of practice.

RPNs and LPNs work with Registered Nurses in high-functioning teams to provide patient care in hospitals, long-term care homes and in communities. They receive specialized training and education and continue to show Canadians the vital role they play in our health care system.

As a union, our commitment to improving the working conditions of health care workers has been a priority prior to the COVID-19 pandemic and will be after the pandemic has ended. We need provincial governments to immediately correct the wrongdoings of the past and invest in health care.

National Nurses Week was established to mark the 100th anniversary of Florence Nightingale’s contribution to the field of medicine. Nightingale is often credited as the founder of modern nursing, as she is responsible for many of the standards that are required of present-day nurses, including strict handwashing and hygiene practices.

This year the World Health Organization has designated 2020 as the year of the Nurse and of the Midwife.

Here are two immediate actions you can take to show your appreciation and solidarity to nurses this week:

  1. Throughout this week post our Facebook shareable to highlight the work of RPNs and LPNs nurses_week_2020_shareable_en
  2. Thank a nurse that you know in your life!

Restarting Ontario’s Economy

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Dear members,

As the Government of Ontario moves towards reopening certain sectors of the economy, I would like to advise you of Unifor’s recent efforts to protect your rights, your health and safety, and ensure that your needs are met during this next phase of the government’s COVID-19 response.

Specifically, your union has urged the provincial government to:

  • provide clear guidance on worker rights and employer responsibilities in all workplaces operating during the pandemic,
  • to ensure critical services, notably transit and childcare, are accessible to all workers who need them at every step of the restart program, and
  • that workplace restarts only happen in lockstep with sufficient PPE for all workers.


The comprehensive details of our union’s concerns are outlined in a letter sent today to Ontario Finance Minister Rod Phillips.

Additional resources can be found on Unifor’s COVID-19 site at unifor.org/COVID19, including our Returning to Work from COVID-19 Closure fact sheet and our comprehensive analysis on Communicating Worker Rights and Employer Responsibilities.

Reopening Ontario’s economy cannot mean business as usual. Keeping workers and the public safe is a monumental task for governments and employers, and one that is of grave importance.

There are still many challenges to overcome with the COVID-19 pandemic. I urge all members to stay safe and continue to follow the guidance of public health officials.

Should you have any questions or concerns about workplace health and safety issues as well as access to critical services and PPE, please get in touch with the appropriate member of our staff and leadership team.

Sincerely,

Unifor 1996-O 2020 Scholarships – Deadline Approaching, Submission due June 15 2020

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The deadline is fast approaching to get your application submitted.

We in Local 1996-O are concerned about the lives of our members’ families and their education.  Due to high tuition fees we recognize that post-secondary education is out of reach for many working-class. To assist, we’ve established 2 scholarships worth $1,000.00 each. One in memory of the late Brother, Milos Petrasinovic and Brother, Alwa Marcelle.

The scholarships are awarded to sons/daughters of Unifor 1996-O members in good standing.  Students must be entering their first year of full-time post-secondary education (university, community college, technological institute, trade school, etc.) in a public Canadian institution. 

These are entrance Scholarships only and are not renewable for students entering subsequent years of study.

Deadline for submitting an application is June 15 2020

The selection of candidates will be chosen no later than July 10, 2020 and will be final.

Click the link to download the 2020 application

2020-Unifor-Local-1996-O-Scholarship

 

In Solidarity,

 

1996-O Executive,

Lee, Sanjay, Brian, Chris

Unifor celebrates the International Day against Homophobia, Transphobia and Biphobia: In 2020, Shout Your Pride

 

May 17, 2020

Unifor marks the 2020 International Day Against Homophobia, Transphobia, and Biphobia (IDAHOT) with love and solidarity for people of all sexual and gender minorities.

Despite the challenging and unprecedented times we are living through, Unifor remains resolved to continue the fight against homophobia and transphobia.

As we resurface after this crisis and begin to build a better world, that world must do away with the inequalities and oppression that lead to discrimination.

The LGBTQ community in Canada is disproportionately affected by the economic consequences of the pandemic because of historic and structural oppression that cause more queer and trans people to live in homelessness and work in low-wage and precarious jobs.

Trans people experience significant barriers in access to health care in general and have less access to primary care physicians in particular, a problem amplified by this pandemic.

These barriers can and must be broken down.

In difficult times, we must protect each other. We cannot allow the struggles of our sisters, brothers, and all workers to be neglected. Instead, stories of workers from equity seeking groups should be celebrated and shared!

IDAHOT and Pride will look different this year. Parades, picnics, and community gatherings of all kinds are being cancelled, postponed and pushed down the line. Local Pride Committee events and meetings have been cancelled but that will not stop us from connecting with each other and having our voices heard.  For now, we must find new ways of celebrating and building community from a distance.

Unifor encourages LGBTQ members to Shout Your Pride in 2020.

This year for IDAHOT, Unifor encourages local unions, committees and members to create original digital posts, memes, and videos to counter homophobia and transphobia and to share positive stories from queer and trans members.

 

Download the shareable.

 

Don’t forget to use the hashtag #UniforPride