Ottawa directs CRTC to improve telecom competition, protect consumers


The federal government has directed Canada’s telecommunications regulator to implement new measures to increase mobile phone and internet competition, including instructions to improve wholesale access by small providers to incumbent networks and protect consumers in case of future telecom outages.

On Monday, Innovation, Science and Economic Development Canada released the final version of its updated policy directive for the Canadian Radio-television and Telecommunications Commission, replacing previous directives with an new order that centres on fair access and consumer rights. The CRTC will use the directive as a guide when making future decisions….

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