Bell’s customer first approach delivers industry leading CCTS improvements

Source: https://www.bce.ca/news-and-media/releases?page=1&month=&year=&perpage=25

CCTS annual report shows Bell’s share of total complaints decreased for 7th consecutive year

MONTRÉAL, Nov. 30, 2022 /CNW Telbec/ – Bell continues to lead national telecom service providers in reducing its share of consumer complaints, according to the 2021-2022 Annual Report from the Commission for Complaints for Telecom-television Services (CCTS). While complaints to the CCTS as a whole decreased by 25%, Bell again outpaced national competitors with an impressive 38% decrease.

In the 2021-2022 CCTS report, which covers the period from August 1, 2021 to July 31, 2022, Bell’s overall share of complaints has decreased to 17.2%, down 3.5 percentage points, which was the largest decline among national providers.

“Our impressive CCTS results highlight the positive effects of our team’s commitment to delivering customer-first service experiences,” said Mirko Bibic, President and CEO of BCE Inc. and Bell Canada. “I am so proud of the progress we’ve made to match our accelerated broadband network expansion investments with enhancements to our customer service processes and digital self-serve platforms. We recognize that the journey continues and we strive every day to make it easier for our customers to do business with Bell. Thank you to #TeamBell for clearly making a difference.”

Bell is continuously working to improve our systems and processes to offer our customers a complete service experience on their own terms – whether they connect through our stores, by phone or our award-winning digital channels. This includes creating a new dedicated queue to support Mandarin and Cantonese customers in their own language to produce a more personal sales and service experience for many new Canadians.

 

Click the source link above for the full article as well as BCE media news releases

 

MediaKind Mediaroom Play Powers Latest Generation of Bell Canada’s Fibe TV Service

Source: https://www.tvtechnology.com/news/mediakind-mediaroom-play-powers-latest-generation-of-bell-canadas-fibe-tv-service

 

FRISCO, Texas—MediaKind’s Mediaroom Play platform now delivers more services, including VOD streaming television and movies from over 1,000 content owners and 7,000-plus apps from the Google Play Store, to TV viewers in Canada, the company reports.

Using Mediaroom Play, service providers can deliver live TV, on-demand shows and movies, Cloud PVR via MediaKind’s Video Storage and Processing Platform (VSPP), apps, voice remote and search in the same platform. Offering access to the Google Play Store enables Mediaroom Play users to access Android TV…..

 

CLICK ON THE SOURCE LINK TO READ THE FULL ARTICLE

Unifor attends air sector recovery summit in Ottawa

 

Unifor addressed key industry concerns including understaffing, a living wage at airports for all aviation workers, an end to contract flipping, introduction of successorship rights, and proper training and true protection for the harassment endured by workers on the job at the federal government’s National Summit on the Recovery of the Air Sector on Nov. 24, 2022 in Ottawa.

“It’s no secret that all industries were impacted by the pandemic and the aviation industry was among the hardest-hit,” said Unifor National President Lana Payne. “Now is the time to bring ideas to the table about how we pave the way forward.”

The summit encouraged government departments and agencies to work with industry partners – including airports, airlines, industry associations, unions and consumer groups – to discuss critical issues facing aviation and the future of the air sector in Canada.

Unifor Director of Airlines Leslie Dias was one of three labour representatives that contributed to the discussion.

Participants spoke about a number of critical challenges in the aviation sector, including COVID-19 lessons learned and challenges for the future, supporting digital transformation, managing costs and infrastructure and integrated management of services at airports, including through data management and transparency, accountability and passenger rights.

“There is a tremendous amount of focus on automation and digitization to create a better passenger journey,” said Dias. “There seems to be a glazing over of what the key issue is that caused the disruptive summer and what will continue to plague the industry unless that is addressed – that is the shortage of labour.”

Unifor called for strategic long-term planning to ensure there are appropriate numbers of workers in higher-skilled positions, such as air traffic control, pilots and aircraft maintenance engineers. Due to the years of training to qualify and be certified to do this work, Nav Canada and airlines need to address the current shortages and plan properly for attrition now.

“For the traditionally lower paid work, employers have to get their heads out of the sand that this is a short-term problem and that they can continue to hire while underpaying the workers,” Dias continued.

“The problems experienced in the past six months are not going away. Workers are no longer willing to work for minimum wage, with minimal training and little support, while working precarious schedules, and being on the receiving end of passengers’ wrath over issues they have no control over when flights do not operate as expected.”

The union also called on the government to treat Nav Canada as an essential service and ensure plans are put in place to ensure it is properly staffed to meet the needs of today and tomorrow. Unifor also stressed the need to ensure the Temporary Foreign Worker program is not exploited at the expense of Canadian workers, including pilots.

Union Meeting

Sunday, December 18, 2022

7:30pm – 9:00pm

Unifor Local 112

30 Tangiers Road, Toronto, ON, M3J 2B2

Public Health measures will be followed

Unifor Statement on the International Day of Persons with Disabilities

PWD

In 1992, the United Nations General Assembly proclaimed December 3 as International Day of Persons with Disabilities (IDPWD).

This year, the theme of IDPWD 2022 is “Transformative Solutions of Inclusive Development”.  Unifor seeks to build upon innovation and technology to maintain meaningful employment for persons with disabilities.

Unifor remains committed to addressing the challenges and barriers faced by people with disabilities seeking meaningful employment and those who are seeking to continue meaningful work when experiencing a disability.

Technology offers an opportunity to redesign and rethink the way work is done. Employers and society can look beyond perceptions and stigmas around disability and integrate innovative means and approaches to ensure persons of all abilities are able to participate in the workforce.

As a union, Unifor understands the importance of accessibility, inclusion, belonging and recognizes the importance of meaningful work to human dignity.  We are asking members of the diverse abilities communities to share their successes and achievements on social media with the hashtag #IDPWD2022.

Within our workplaces and within our Union, members can begin by taking steps towards inclusion:

  1. Encourage the use of the Inclusive Practices Tool Kit in your local union and workplace.
  2. On December 3, use Unifor’s social media shareable to highlight the abilities of people with disabilities.
  3. Challenge your perceptions about disability and consider how your workplace can be made more inclusive.
  4. At your next General Membership Meeting play Unifor’s Workers with Disabilities video.

Unifor invites all workers with disabilities to become involved in their locals and union. Please reach out Derek MacLeod, Workers with Disabilities Staff Liaison at derek.macleod@unifor.org  For more information, please visit: unifor.org/disabilities

Read this statement on our webiste here.